Who we are!

Here at Social Service Value we’re a little different from your typical Social Media Consulting group. We focus on one thing, and that is Social Customer Support. That’s because it’s what we know, what we’ve done, and what we do well.

We specialize in developing comprehensive Return On Investment calculations and strategies for your Social Customer Service Organization. This comes in the form of detailed strategy playbooks, or in-person consulting. We will guide you through how some of the largest companies in the world are calculating the ROI for their Social Customer Support teams, and how you can do the same for your organization.


President and Founder:  Erik Larson Connect On LinkedIn