We offer three levels of Consulting to help you get what you need.
Return on Investment Playbook:
[Coming Soon] Learn how some of the biggest companies in the world calculate their Return on Investment for the social customer service departments.
This playbook contains step by step instructions covering how global leaders are calculating the impact their work has on the corporation.
Included in the model are in-depth descriptions of the metrics being tracked, the strategies behind driving customer interactions, and how advanced technologies like AI and Chat Bots can drive increased value for your customer service department.
8 hours of consulting designed to teach you how the biggest companies in the world calculate the Return on Investment for the social customer service departments.
This includes an in-depth review of the analytics associated with customer service, how those metrics combine to show your customer journey, and how emerging technologies can be leveraged to increase your value proposition.
Our specialist will help walk you through building a Valuation model that captures the complete impact that you have on the Corporation.
This includes: A full review of your existing social support metrics and analytics program. Strategic guidance of new metrics necessary to track the value of your impact. Building out the equations and strategies needed to track the Value of your Social Media Support organization.